Free shipping above RM100 (WM) & RM150 (EM)

Free shipping above RM100 (WM) & RM150 (EM)

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Our products and services are available for home deliveries shipped locally within Malaysia. Once you have placed and paid for your order, you will receive an email after 1-2 business days with your tracking number when your order has left the warehouse and in the midst of shipment. Please visit the website of your chosen courier service and insert the tracking number in their system to track your parcel.

DURATION

  • During holidays like Chinese New Year and Hari Raya, the delivery may be delayed by extra 1-3 business days.
  • “Business Days” refers to normal business operations hours. This is generally considered to be Monday through Friday, not including weekends and public holidays.
  • During Conditional Movement Control Order (CMCO), The delivery time may vary depending on your delivery address.

SHIPPING COST

  • There is free shipping available for purchasing a minimum of RM100.
  • Orders under RM100 will be charged a small shipping fee depending on the chosen courier service and area: West and East Malaysia. (Refer to the table below)

SHIPPING COMPANIES

WAKO works with many courier service providers that are safe, efficient, and reliable

Courier

Shipment Day

Price <1kg (WM)

Price <1kg (EM)

Pos Laju

1-3 Business Days

RM6.00

RM16.00

DHL

1-3 Business Days

RM7.00

No delivery

J&T Express

1-3 Business Days

RM6.00

RM14.00

Ninja Van

1-3 Business Days

RM6.90

RM14.90

ABX

1-3 Business Days

RM6.50

No delivery

Skynet

1-3 Business Days

RM6.50

RM14.90

If there is a purchased item that you are not satisfied with, kindly contact our customer service team at [email protected] WAKO will carry out the verification process for the refund and we will deem whether the item is eligible for refunding.

There are two(2) different types of returns. I.e. “7 days unconditional return” and “Faulty Return Policy”. Please refer to the return policy below. Note that any item(s) returned without WAKO’s approval will not be accepted, refunded, replaced or returned to the sender.

7 days Unconditional Return policy

If you change your mind on your recent purchase, do send us an email as soon as possible at [email protected] and customer service team will assist you. 

Important note: 

  • The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.
  • The return item must be handed over to the courier company within 3 business days upon WAKO’s approval of your request. 
  • If you want to return an item, give us the order ID, the name of the item, your reason for returning and attach a single photo which includes: WAKO’s packaging box + consignment note + product (Refer the template below)
  • The item(s) MUST be in its original purchase condition to be returned. The packaging is unopened, unused, unmarked, and not disfigured in any way or it will not be approved for returning.
  • The item(s) purchased as part of a set or travel kit pack must be returned as a whole set.
  • Any shipping costs associated with the return of the item(s) will NOT be covered by WAKO.
  • You are solely responsible for the risks and conditions of the returned item until it reaches us. WAKO will not be liable for any product damages or losses prior to WAKO receiving it.
  • You are advised to pack the returned item securely to avoid any damages to the item, shipping box, or its original packaging.
  • For refunds, you will be credited with the full value in voucher form. This excludes the shipping fee and other discount vouchers used.
  • Any items returned without WAKO’s approval will not be entertained, accepted, refunded, or returned to the sender.
  • Take note that WAKO tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.

 

Faulty Return Policy

If you received any damaged, expired, incorrect or missing items and wish to return it, let us know immediately at [email protected]

Important note: 

  • The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.
  • The return item must be handed over to the courier company within 3 business days upon WAKO’s approval of your request. 
  • If you want to return an item, give us the order ID, the name of the item, your reason for returning and attach a single photo which includes: WAKO’s packaging box + consignment note + product (Refer the template below)
  • The item(s) MUST be in its original purchase condition to be returned. The packaging is unopened, unused, unmarked, and not disfigured in any way or it will not be approved for returning.
  • Do not dispose of any affected items you received as they may need to be returned to us if required.
  • The item(s) purchased as part of a set or travel kit pack must be returned as a whole set.
  • WAKO will ship a new item to you as a replacement for the faulty item. If the product is not replaceable due to unavailability or lack of stock, we may proceed to refunding your item.
  • For refunds, you will be credited with the full value in voucher form. This excludes the shipping fee and other discount vouchers used.
  • Any items returned without WAKO’s approval will not be entertained, accepted, refunded, or returned to the sender.
  • Take note that WAKO tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.

 

The Way to Return an Item

If you have decided to return an item, send us an email at [email protected] with the below details:

  1. Order ID:
  2. Name of product(s) to be return:
  3. Reason(s) for returning:
  4. Photo (ALL in 1 single photo): WAKO’s packaging box + consignment note + product(s) (Refer sample below)

 

Please read the return policy to check if your item(s) is eligible for a return.

Once you send in your request, we’ll get back to you within 48 hours.

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