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How to place order
For first time buyer, please proceed to our registration page http://wako.com.my/login?back=my-account to complete the registration form. After logged in to your account, you can follow these steps to place an order
How to view my order?
If you have successfully placed an order, an emal notification will be sent to your email. Althernatively you can view it at my account > order history.
How long does it take to confirm my order?
Orders are confirmed once the payments have been processed.
Can I amend my order after it has been confirmed and paid for?
Confirmed order is processed once we receive it, however we understand that sometime customer change their mind. If you would like to amend your order, please notify us promply. However if order is shipped out, then we are not able to amend it. Please email us at [email protected]
Why does my Order Status show that ‘payment is pending’? Should I re-create a new order?
Most payments are processed immediately, but bank and ATM transfers can take up to 24 hours to process. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive your confirmation email within 24 hours, we advise that you contact us at [email protected] and do not re-create your order to prevent duplication.
Can i pick up at your address?
Currently we do not offer pick up service at our office, however we will make this option available in near future.
Can I cancel my order?
Your order can still be cancelled if it has not been shipped. To check the status of your order, login to “My Account” and click on “Order History” or email our customer care team at [email protected]
I can’t find the product that i want in your website, what can I do?
We are working hard to update and expand our product catalog continuously, in case the product you looking is not in our catalog. You can email us at [email protected]. We will look it up for you.
The item that I want is out of stock, what now?
Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular could run out of stock quickly, in that case we suggest you check back on our website on the next day. If product is re-stocked, you will see it online. Alternatively you can let us inform you when it is available again, kindly drop an email to [email protected], letting us know which product you want.
Is it safe and secure to shop at Wako?
Wako prides itself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We do not provide your information to any third party.
What payment methods are available?
We can accept these payment method
All these payment methods are encryted, so your payment information is safe.
Payment status checking?
You will receive email notification for every status update. Alternatively you can find the status at “My Account” under “Order History”
How long does it take to process my order?
We can ship order within 48 business hours after received of full payment, however 90% of the time we can dispatch on the same day.
Do you provide tracking number?
Yes, all shipments are shipped with trackable courier, you can track the status after shipment dispatched.
What should I do if my order has not arrived?
You can check the status of shipment by using the tracking number provided. For local shipment it would usually be delivered within 1-3 business days in West Malaysia and 2-5 business days in Easy Malaysia. However some items are ship directly from our Korea warehouse, this shipment would take 7-14 business days.
Do you ship to PO BOX?
To ensure your orders arrive safely we do not ship to PO Boxes. Please choose a residential or office address to which we can ship your order.
Will I be charged at customs?
We believe in hassle-free shopping and therefore ship on a Delivery Duty Paid basis. This means that all relevant import taxes and duties are included in the final purchase price. If you are charged any import taxes or duties, please contact us with all the appropriate documentation. We will refund to you.
What is the return and exchange policy?
For defective or incorrect items, we have a 10-day return policy upon receipt of the order, subject to the following terms and conditions:
1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or multi-item pack must be returned as a whole set.
3. This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable.
For returns, please email us with your order number and information on the affected item. Returned items must meet the requirements above.